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Talent Support
Real help, when your career is on the line.
Built for the people on the other side of the hire. If you’re using the MetaDay app — iPhone or Android — to land your next role, this page exists for one reason: to keep your account, your profile, and your signal running clean.
Where most people start
Three things people ask first.
Sign up & get verified
Create your account, upload your CV, and get your skills verified. The more complete your profile, the higher your signal — and the more often you appear in front of employers.
Use AI Spotlight
Practice the interview before it counts. Ask the AI questions about the role. Answer the screening questions on your own time. When you’re ready, share only your strongest take.
Keep your signal fresh
Notifications, profile sync, app updates — small maintenance, big difference. A complete, active profile gets surfaced first when employers search.
01 · Account
Account & sign-up

Getting in, staying in, and recovering access if something breaks.

How do I create an account on the app?+

Download the MetaDay app from the App Store (iPhone) or Google Play (Android), open it, and tap Sign up. You can register with your email, Google, or Apple ID. After verifying your email, the app will guide you through importing your CV — that builds the foundation of your profile in under two minutes.

I didn’t get the verification email.+

Check your spam or promotions folder first — the verification mail sometimes lands there. If it’s not arriving after 5 minutes, tap Resend on the sign-up screen. Still nothing? Email info@metaday.ai with the address you used and we’ll unlock it manually.

I forgot my password. How do I reset it?+

Tap Forgot password on the sign-in screen. You’ll get a reset link by email — it’s valid for 30 minutes. If your email address changed since you signed up, write to info@metaday.ai from the new address with proof of identity, and we’ll move your account safely.

Can I use the same account on multiple devices?+

Yes. Sign in on any iPhone, iPad, or Android device with your MetaDay credentials and your profile, interviews, and saved roles sync automatically. For security, you’ll be asked to verify the new device the first time.

How do I delete my account?+

Open Settings → Privacy → Delete account. We delete your profile, interviews, and personal data within 30 days. You can also request deletion anytime by emailing info@metaday.ai from the address tied to your account.

02 · Profile & Verification
Profile, CV & verification

Your profile isn’t a static document — it’s the signal employers see first.

What is a “signal” and why does it matter?+

The system runs on signals — verified skills, real performance, and consistent activity. A higher signal means you appear more often in employer search, you rank higher in shortlists, and you’re evaluated earlier in the process. Verification, completed interviews, and an active profile all push it up.

How do I upload or update my CV?+

Upload your CV once — that’s it. Open the app and tap Profile → Edit CV, then upload a PDF (the format that parses cleanest). The AI turns it into a structured profile and gives you direct feedback on it — what’s strong, what’s missing, and what to sharpen before employers see it.

Adding your LinkedIn link is optional but recommended — it boosts your talent signal and helps the system match you to roles faster.

How does skill verification work?+

Verification proves you can do what your CV says. Depending on your role, that can include short skill assessments, project reviews, or reference signals. Each verified item shows a badge employers can trust — and your credibility follows you across every opportunity.

Who can see my profile?+

By default, only employers actively hiring for roles you match can discover your verified profile. You decide what to share — visibility, contact preferences, even the version of your interview you publish. We never sell your data and never share it without consent.

Can I keep my profile hidden while I’m still employed?+

Your profile is hidden by default. It’s only shared with the company hiring for the specific job you applied to — nobody else. No public profile. No surprise outreach from companies you didn’t apply to.

The CV parser got something wrong. How do I fix it?+

Every parsed field is editable — tap any item on your profile to correct it. If a whole section came in wrong, tap Re-import and upload a cleaner version of your CV. If it keeps misreading the same field, send the file to info@metaday.ai and we’ll improve the parser for everyone.

New name, same upgrade
AI Spotlight — practice in private. Share only when you’re ready.

What used to be called the AI interview is now AI Spotlight. It does more than ask questions. You can ask it questions back about the role, the company, the team. You answer the generic screening questions on your own time. The result: a sharper match for you, and a sharper signal for the employer. No surprise calls. No wasted rounds.

Learn more on the Talent page →
03 · AI Spotlight
The interview, on your terms

Train, retry, and only share your strongest version. Common questions, answered.

What is AI Spotlight?+

AI Spotlight is the new name for the MetaDay AI interview. It’s a two-way conversation. You get to learn more about the role by asking questions, and you answer the generic screening questions an employer would normally ask on a first call. The output is a clearer match — for both sides.

Is the Spotlight a real interview or practice?+

Both — and you choose. Run unlimited practice sessions in private with real-time feedback. Retry as many times as you want. When you find the take you’re proud of, share only that version with the employer.

Can I ask the AI questions about the job?+

Yes — that’s a core part of Spotlight. Ask about responsibilities, team structure, day-to-day work, growth path, anything the job description doesn’t cover. The AI answers from the employer’s brief so you walk in informed, not guessing.

I was invited to do an AI Spotlight — what does that mean?+

It’s a strong signal. In most cases, an invitation to AI Spotlight means you’ve made the shortlist for the role. The employer wants to learn more about you specifically — and is giving you a private, asynchronous space to show your fit before a live conversation.

How long does AI Spotlight take?+

Most candidates finish in 10–20 minutes. You set the pace. Pause and resume any time — the session waits for you.

Can I retake an AI Spotlight if I don’t like my answer?+

Usually yes — but not always. Retakes depend on the employer’s settings for that role. Some employers allow unlimited retakes, others cap them, and a few prefer a single take. The app shows you the rule before you start, so you’ll always know what you’re working with.

In practice mode (outside of a real role), retakes are always unlimited.

What if the camera or mic doesn’t work?+

The first time you open Spotlight, the app asks for camera and microphone permission. If you skipped it:

  • iPhone: Settings → MetaDay → Camera / Microphone
  • Android: Settings → Apps → MetaDay → Permissions → Camera / Microphone

Restart the app and try again. Still stuck? Email info@metaday.ai with your device model and OS version.

04 · Jobs & Matching
Finding roles, applying fast

How matching works, and how to apply without losing momentum.

How are jobs matched to me?+

You have a personal AI agent that scans relevant roles for you in the background. It uses your verified profile — skills, experience, location, salary range, and the type of work you want — and matches against the openings most likely to fit. The cleaner and more complete your signal, the more accurate the match.

How do I apply for a role?+

Tap Apply on the role. Your verified profile and (if recorded) your AI Spotlight are submitted in one tap.

You upload your CV once. The AI gives you feedback on it before employers ever see it, and from then on every application uses the same polished profile — no re-entering details, no per-company CV uploads.

I applied. What happens next?+

You’ll see your application in the Applications tab with a live status: Reviewed, Shortlisted, Interview, Offer, or Closed. The employer can message you in-app — you’ll get a notification the moment they do.

I’m not seeing many roles on the Job Board. Why?+

Two usual causes. First — your profile might not be fully verified yet, which limits the roles surfaced to you. Second — your filters might be too tight. Check verification under Profile, then loosen location or salary filters on the Job Board. New roles also enter the system continuously, so coming back daily helps.

Can I withdraw an application?+

Yes. Open the application and tap Withdraw. The employer sees the application closed by you. No awkwardness, no follow-up calls.

05 · App & Maintenance
Keeping the app healthy

Updates, notifications, storage, and the small fixes that solve 90% of issues.

The app is slow or crashing. What should I try first?+

Three steps in order:

  • Force-close and reopen the app.
  • Check the App Store / Google Play for an update — most issues are fixed in the latest version.
  • Restart your phone.

Still happening? Email info@metaday.ai with your device model, OS version, and a short description of what you were doing when it crashed.

How do I update the app?+
  • iPhone: Open the App Store, search MetaDay, tap Update. Turn on automatic updates in Settings → App Store → App Updates.
  • Android: Open Google Play, search MetaDay, tap Update. Turn on automatic updates in Play Store → Settings → Network preferences → Auto-update apps.
I’m not getting notifications about new roles or messages.+
  • iPhone: Settings → Notifications → MetaDay → Allow Notifications + Lock Screen / Banners / Sounds.
  • Android: Settings → Apps → MetaDay → Notifications → enable all categories. Check Battery → Unrestricted to keep alerts flowing in the background.

Inside the app, check Settings → Notifications for which alerts are turned on. If everything looks right and they still don’t arrive, sign out and back in to refresh the device token.

How much storage does the app use?+

The app itself is small. Most space comes from cached interview videos and assets. The app keeps up to 50 interviews cached locally for fast playback — older ones rotate out automatically. Clear cache anytime via Settings → Storage → Clear cache. Your profile, applications, and uploaded interviews stay safely on the cloud either way.

Which devices and OS versions are supported?+
  • iPhone: iPhone X or newer, iOS 16 or later. AI Spotlight performs best on iPhone 12 and above.
  • Android: Android 10 or later, devices with at least 3 GB RAM. AI Spotlight performs best on flagships from 2021 onward (Samsung Galaxy S21+, Pixel 6+, OnePlus 9+ and equivalent).
Is there feature parity between iPhone and Android?+

Yes. Same profile, same AI agent, same AI Spotlight, same Job Board on both platforms. Sign in on either — your data follows you. A handful of OS-specific behaviors (notification settings, sign-in via Apple/Google) follow each platform’s conventions, but the product itself is identical.

Android: the app is being killed in the background.+

Some Android brands (Xiaomi, OPPO, Samsung, Huawei) aggressively close apps to save battery — which can interrupt AI Spotlight or kill notifications. Open Settings → Apps → MetaDay → Battery and set it to Unrestricted (or Don’t optimize). On Xiaomi/Redmi, also enable Autostart for MetaDay.

I lost connection during AI Spotlight — did my answers save?+

Yes. Spotlight saves answers as you go. Reopen the app on a stable connection and you’ll see Resume Spotlight on the role. If anything looks missing, write to info@metaday.ai with the role name and we’ll recover the session for you.

06 · Privacy & Data
Your data, your call

What we store, what we don’t, and how to take it back.

Where is my data stored?+

On enterprise-grade infrastructure with AES-256 encryption at rest and TLS in transit. Workflows are GDPR-aligned and CCPA-aware. Read the full breakdown on the privacy & security page.

Do you sell my data?+

No. Never. Your profile is shared only with employers you choose to apply to or who match your verified signal — and only to the extent your privacy settings allow.

Can I download a copy of my data?+

Yes. Tap Settings → Privacy → Export my data. We send a complete archive to your registered email within 24 hours.

How do I delete a specific interview or application?+

Open the item and tap the delete icon. Deleted interviews are removed from active records immediately and purged from backups inside 30 days. Need it deleted from a specific employer’s view sooner? Email info@metaday.ai.

Talk to the team
Write to us. We read every message.

Support for the MetaDay app — iPhone and Android — is run by the same team that builds it. No tickets disappearing into a void, no canned replies. Tell us what’s happening — we’ll come back fast.

Average reply time · within one business day